Recent Articles
Downgrading from v3.3 to v3.2
If for some reason, you want to downgrade from v3.3 to v3.2, please contact support@gearmage.com. v3.3 requires a migration of any configuration to a newer format and has many enhancements and critical fixes (including security-related fixes).
Troubleshoot connection: Failed to login CONNECT_ERROR with "The remote certificate is invalid" error
Error dialog commonly shown Mitigations Try disabling any and all antivirus locally on the machine. Make sure email scanning or monitoring is turned off specifically in antivirus software (it's usually a hidden setting). Even if the main antivirus is ...
License cannot be activated as license could not be validated with the license server
Step-1: First check the issue is not due to TLS 1.2 connectivity https://gearmage.zohodesk.com/portal/en/kb/articles/license-validation-failures-or-lost-or-license-activation-problems-when-moving-systems Step-2: Check proxy settings You may be behind ...
Why is Selected Folders grayed out?
Some mail servers only support the POP3 mail server protocol. The POP3 protocol inherently does not support folders whereas the IMAP protocol does. To overcome this, first, make sure that your mail server supports IMAP and then change the protocol in ...
Why does it download all my mail?
The program identifies new mail based on when it last succesfully downloaded attachments. So when you run it for the first time, since no attachments have been downloaded yet, it will download all mail attachments in your email inbox after which it ...