First, make sure your connection settings are correct. More information about different connection settings can be found here on our help webpage (https://gearmage.com/maildownloader_howto.html#settings).
If you are using Gmail, you may be asked to enter credentials over and over again from within the program. This authentication "loop" can occur in the following cases:
If you can fix the above issues then this should work and proceed.
If you are still having problems scroll all the way to the bottom of this page for our FAQ.
You may also be behind a firewall or proxy. If that is the case please configure the following:
<defaultProxy />
<defaultProxy enabled="true" useDefaultCredentials="true">
<proxy usesystemdefault="true" bypassonlocal="true" /> </defaultProxy>
<defaultProxy>
<proxy
proxyaddress="http://[proxy address]:[proxy port]"
bypassonlocal="false"
/>
</defaultProxy>
And see if that helps.