I see [THROTTLED] in the Status, what is that?

I see [THROTTLED] in the Status, what is that?

Some email providers like Gmail will end up throttling your connection if we end up processing too many requests for a given email account. To work around this, the program will back-off on the downloads for a certain period of time before resuming full download speeds.

If you see this happen often, we recommend that you turn off multiple connections use by going to the Options tab and unchecking the 'Use multiple connections' checkbox. 

    • Related Articles

    • Microsoft Authentication - Login Loop

      We have seen some reports where certain browser configuration or OS configurations or Office 365 configurations results in a login loop wherein you enter your username and password in the browser but you are taken back to the login screen. If this ...

    • Latest PRO Client and PRO Server builds (how to get them)

      How do I get the latest build? To get the latest build: IMPORTANT: If using the PRO Server version, ensure that the service is uninstalled fully from within the program's Service tab (this is IMPORTANT to ensure proper installation and upgrades). ...

    • License validation failures or lost or license activation problems when moving systems

      We have had recent reports that some customers have had license validation issues (various different cases). If this is a case where you are moving a license, as long as you completely uninstall (recommended) or stop using the software on the old ...

    • Troubleshoot: Attachment problems or issues -- send us logs

      Before contacting support, it is important that you follow these three steps and provide the following information: Version and build of the program you are on Brief problem description Steps to reproduce the issue and if it is intermittent or ...

    • Connections fail with error similar to 'Too many simultaneous connections'

      If you have a lot of devices or clients connecting to the same email account, the mail servers may only allow certain limit of connections at a given point in time. To speed up downloads, Mail Attachment Downloader establishes multiple connections ...