Migrating license from one system to another

Migrating license from one system to another

Full uninstallation of the program on one system and installing it and re-activating the license on another should work for all programs on Gearmage. For specific products, see instructions below:

Mail Attachment Downloader PRO Client or PRO Server

On the old system:
    1. Export settings file to .mdz
    2. PRO Server only: Uninstall the service if installed using the program's Service tab. Using services.msc will not fully uninstall the service.
    3. Uninstalling the program fully from the Windows control panel.
On the new system:
    1. Install the program on the new system: Use the links that came along with your license email to download the latest version and build and install it.
    2. Re-activate and validate the same license again on the new system.
    3. Import settings from the previously exported .mdz file.
    4. Quit the program and restart. 
Manual settings copy:
All settings are usually stored in the %AppData%\MAD folder (open this in explorer or if you used command line args to specify a different folder, in that folder). If export/import doesn't work, you can try to manually copy settings from that folder.

Automatic backup of settings:
Automatic daily backups of settings are stored in %AppData%\MAD_BACKUP. You can import from this as well if for some reason settings were corrupted.

Gear Doc Converter

Simply uninstall from the old system and re-install on the new system.

Manual settings copy:
All settings are stored in %AppData%\GearDoc. You can copy the contents of this to the new system and restart the program.
    • Related Articles

    • Installing a support extension license

      If you haven't bought the support extension already from our site, instructions to purchase are available here: https://gearmage.zohodesk.com/portal/en/kb/articles/purchase-link-for-v3-x-product-support-extensions-non-subscription Once you have made ...
    • License validation failures or lost or license activation problems when moving systems

      We have had recent reports that some customers have had license validation issues (various different cases). If this is a case where you are moving a license, as long as you completely uninstall (recommended) or stop using the software on the old ...
    • PRO Client vs Server license

      The PRO Client software will NOT run on a Windows Server edition of the Operating System. To run on a Windows Server, get the PRO Server license. The PRO Server license works on all editions of Windows including Windows Server and Client. The PRO ...
    • License cannot be activated as license could not be validated with the license server

      Step-1: First check the issue is not due to TLS 1.2 connectivity https://gearmage.zohodesk.com/portal/en/kb/articles/license-validation-failures-or-lost-or-license-activation-problems-when-moving-systems Step-2: Check proxy settings You may be behind ...
    • Integrate document management system or content management systems with email

      With advanced functionality offered by Mail Attachment Downloader PRO Server, be confident that you can take email data from many different sources (IMAP, POP3, Exchange and many more) and craft rules to get them to import it into your content ...