Side-by-side error running program or service

Side-by-side error running program or service

FIX: Latest build v3.3 1012+ has a fix for this. If you are on an earlier build, please upgrade to the latest.

WORKAROUND: If you prefer to stay on the same version/build, the workaround is uninstalling and re-installing the program. You will not loose settings.

TRACES ARE IMPORTANT: Please send the following to us BEFORE uninstalling and re-installing the problem:
- Run cmd.exe as Administrator
- Run command "sxstrace.exe trace -logfile:sxstrace.etl"
- IMPORTANT: Reproduce the error a few times
- Run command "sxstrace.exe parse -logfile:sxstrace.etl -outfile:sxstrace.txt"
- Email support@gearmage.com and attach the sxstrace.txt file