The sync state generation is not found

The sync state generation is not found

If you receive an error similar to the below when trying to run a download session...

The sync state generation is not found; generation=17;[highest=31][31][29][30]

...this means that the last time the program was run to download email was too long back to be able to download just new emails since the last download.

PRO Server NOTE: If you are using the PRO Server and have a service installed when you get this error, uninstall the service first before trying these steps.

Workaround

To overcome this, you need to switch back to All mail and then run a download session, then switch to New messages only.

The workaround usually requires you to change the Search In criteria (either in Search tab or the Global Filters tab) from "New messages only" to "All mail". Then add a date filter (date greater than) to a date of todays date either in the Global Filters tab or the Search tab or in rules to avoid downloading all mail all over again. Then run a Connect and Download session as you normally would. Then switch back to New messages only.

IMPORTANT: Make sure that you run the connect and download sessions at-least once a day when the "New messages only" option is selected to avoid getting a stale synchronization state. 


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