Upgrade from PRO to PRO Server or install PRO Server over the PRO version
You may install the new PRO Server application (refer to the download link with your PRO Server license) over the PRO application on the same machine. All your global rule filters and settings are preserved when doing this upgrade.IMPORTANT: Please make sure you download the PRO Server version from the download link in your license email and install over the PRO version first.
If you have already done this and don't see the 'Clear license' button it may be because you have an older build. Re-download the latest build PRO Server version from the same link as the one in your PRO Server license email. This new build (same version v2.4 but newer build) has this new 'Clear license' button. All your settings should be preserved when you re-install.
When you launch the PRO Server, you may notice that the service tab does not show up. To gain access to the Service tab, you will need to re-enter the new license information you received in your email. To do so, do the following:- Go to the 'Licensed' tab and then
- Click on the 'Clear license' button.
- This will let you re-enter the new PRO Server license information you received.
- Click the 'Validate' button.
Once you have validated that, you should be able to see and use the Service tab. We recommend you re-start the application after this new license information is entered for it to take effect.
Related Articles
Latest PRO Client and PRO Server builds (how to get them)
We constantly release new releases (called builds) even if the version is the same v3.2. We only update the version number on major feature releases. Issues with Outlook, Office 365 or Gmail connectivity or authentication? The latest build (v3.2 is ...
PRO and PRO Server settings folder location and permissions failure or problems
First, please re-download and re-install the latest PRO Server version from the download link in your PRO or PRO Server license email. This new build (same version v2.4 or v3.2 but newer build) has a few new buttons to locate your settings folder. ...
PRO Server multiple admins
If you run the program with the --help it will provide you with some options. These options will help you run the PRO Server with multiple admin support. Create a batch file to run MailAttachmentDownloader.exe with some options In the batch file ...
PRO Client vs Server license
The PRO Client software will NOT run on a Windows Server. To run on a Windows Server, get the PRO Server license. The PRO Server software also adds the ability to run as a Windows Service as well.
Cannot login to Gmail - access denied or Sign in with Google temporarily disabled for this app
Build 1067 (same version v3.2) should fix common google authentication issues. So please upgrade first (https://gearmage.zohodesk.com/portal/en/kb/articles/latest-pro-client-and-pro-server-builds-how-to-get-them). If the latest build does not fix ...