General
License cannot be activated as license could not be validated with the license server
Step-1: First check the issue is not due to TLS 1.2 connectivity https://gearmage.zohodesk.com/portal/en/kb/articles/license-validation-failures-or-lost-or-license-activation-problems-when-moving-systems Step-2: Check proxy settings You may be behind ...
Why is Selected Folders grayed out?
Some mail servers only support the POP3 mail server protocol. The POP3 protocol inherently does not support folders whereas the IMAP protocol does. To overcome this, first, make sure that your mail server supports IMAP and then change the protocol in ...
Why does it download all my mail?
The program identifies new mail based on when it last succesfully downloaded attachments. So when you run it for the first time, since no attachments have been downloaded yet, it will download all mail attachments in your email inbox after which it ...
How do I download from a given date?
If you don't want to wait to download all email attachments the first time, set the 'start date'from which you want to download your attachments in the Search tab. Leave the 'end date' unchecked to indicate that there is no end date.
How do I re-download the same attachments?
If you you want to re-download the same attachments that the program had already downloaded in the past, choose Search tab -> Check In -> All mail. Make sure you check the "Overwrite" checkbox.
I see [THROTTLED] in the Status, what is that?
Some email providers like Gmail will end up throttling your connection if we end up processing too many requests for a given email account. To work around this, the program will back-off on the downloads for a certain period of time before resuming ...
Security with Mail Attachment Downloader
Support for TLS The program supports TLS over IMAP and POP3 for transport security when connecting to a mail server. Only connections presenting valid certificates are accepted. This is turned on by default for most common mail servers and you can ...
Run as a Windows Service
Service Instructions Mail Attachment Downloader PRO Server enables you to install Mail Attachment Downloader as a Windows Service. Service Type By default the service is installed with the 'Local System' account. While this will certainly work, it is ...
PRO Client vs Server license
The PRO Client software will NOT run on a Windows Server. To run on a Windows Server, get the PRO Server license. The PRO Server software also adds the ability to run as a Windows Service as well.
Troubleshoot: Attachment problems or issues -- send us logs
Before contacting support, it is important that you follow these three steps and provide the following information: Version and build of the program you are on Brief problem description Steps to reproduce the issue and if it is intermittent or ...
Some attachments not downloading with Gmail
Some attachments are inlined, check the 'Inline attachments' checkbox in the 'Search' tab. Also, a format of attached files that is sent by Outlook (TNEF) is not supported if your mail server does not convert them. These will be ignored by the ...
I received the "Google Account: sign-in attempt blocked" email?
The program tries to log you in with your supplied password. Google has enabled higher security by default now, so when the program tries to connect with the password you supplied, Google will deny the login attempt even though your password may be ...
Having trouble connecting, connection failed or authentication/login failed?
First, make sure your connection settings are correct. More information about different connection settings can be found here on our help webpage (https://gearmage.com/maildownloader_howto.html#settings). If you are using Gmail, you may be asked to ...
Settings or default email account are not being saved upon program start
Sometimes, due to your OS group policy settings, access to some key locations that this program uses is not accessible. This causes the program to not correctly record its settings. For example, the program should remember the last email account that ...
Service fails to start or problems with configuration errors
Sometimes, due to your OS group policy settings, access to some key locations that this program uses is not accessible. This causes the program to not correctly record or use its settings. For example, the service should remember the email account(s) ...
PRO and PRO Server settings folder location and permissions failure or problems
First, please re-download and re-install the latest PRO Server version from the download link in your PRO or PRO Server license email. This new build (same version v2.4 or v3.2 but newer build) has a few new buttons to locate your settings folder. ...
Upgrade from PRO to PRO Server or install PRO Server over the PRO version
You may install the new PRO Server application (refer to the download link with your PRO Server license) over the PRO application on the same machine. All your global rule filters and settings are preserved when doing this upgrade. IMPORTANT: Please ...
Connections fail with error similar to 'Too many simultaneous connections'
If you have a lot of devices or clients connecting to the same email account, the mail servers may only allow certain limit of connections at a given point in time. To speed up downloads, Mail Attachment Downloader establishes multiple connections ...
Yahoo Mail IMAP connectivity problems or issues
If you are trying to connect to Yahoo, the program needs a few settings changes to work. This is because while Yahoo has allowed certain popular email programs access, they are still working on providing OAuth enabled programs access to their mail ...
Save emails to magic folders or hard drive
Saving specific emails to specific magic folders or your hard drive has never been easier. Try our FREE version first for personal or trial use. It only downloads attachments (not the entire email) and also only allowed you to save attachments in a ...
Csv or Excel to a database
Ever have a need to get reports / data from a CSV or Excel file into a database table? If you receive many csv or excels typically via email (usually reports, invoices etc., you may need more automation/development to save that data into a database. ...
Save emails with attachments as PDF, TIFF, DOCX and many more
Saving emails to PDF or multi-page TIFF or over 50+ other formats has never been easier. Mail Attachment Downloader PRO Server lets you download not just attachments but email bodies as well. What's more? The PRO Server offers more powerful features ...
Integrate document management system or content management systems with email
With advanced functionality offered by Mail Attachment Downloader PRO Server, be confident that you can take email data from many different sources (IMAP, POP3, Exchange and many more) and craft rules to get them to import it into your content ...
PRO Server multiple admins
If you run the program with the --help it will provide you with some options. These options will help you run the PRO Server with multiple admin support. Create a batch file to run MailAttachmentDownloader.exe with some options In the batch file ...
Lost settings help
All the settings (rules etc.) are stored in this folder: %AppData%\MAD. You can open this folder in explorer (open explorer and just copy paste that location into the address bar and click enter). All the files inside this is what describes the ...
Logging Quantity -- verbose vs non-verbose logging
Logging quantity is controlled by the verbose logging checkbox in the Logs tab in the program. Anytime this setting is changed you MUST uninstall and reinstall the service using the service tab in the program. By default verbose logging will not ...
PRO: Find which rules matched for which emails using Rule Tracing
Troubleshoot rule filters and check for problems in filter setup If you have the latest PRO v3.2 build and you want to understand how rules are run (when not running as a service, but from within the program's connect and download), then you can use ...
PRO: Find which rules matched for which emails using Rule Tracing
Troubleshoot rule filters and check for problems in filter setup If you have the latest PRO v3.2 build and you want to understand how rules are run (when not running as a service, but from within the program's connect and download), then you can use ...
Installing a support extension license
If you haven't bought the support extension already from our site, instructions to purchase are available here: https://gearmage.zohodesk.com/portal/en/kb/articles/purchase-link-for-v3-x-product-support-extensions-non-subscription Once you have made ...
License validation failures or lost or license activation problems when moving systems
We have had recent reports that some customers have had license validation issues (various different cases). If this is a case where you are moving a license, as long as you completely uninstall (recommended) or stop using the software on the old ...
Latest PRO Client and PRO Server builds (how to get them)
We constantly release new releases (called builds) even if the version is the same v3.2. We only update the version number on major feature releases. Issues with Outlook, Office 365 or Gmail connectivity or authentication? The latest build (v3.2 is ...
Cannot login to Gmail - access denied or Sign in with Google temporarily disabled for this app
Build 1067 (same version v3.2) should fix common google authentication issues. So please upgrade first (https://gearmage.zohodesk.com/portal/en/kb/articles/latest-pro-client-and-pro-server-builds-how-to-get-them). If the latest build does not fix ...
Need help from GearMage support? Speed up the support response by following these easy tips...
Before you submit any support ticket, please make sure you are on the latest build (version may still say eg. 3.2 but the build is often newer). Being on the latest build provides many benefits and fixes that would help speed up your support ...
Purchase link for v3.x product/support extensions (non-subscription)
These are the steps you must take to purchase support extensions. Prerequisites: These are the instructions to get premium support and be eligible for upgrades if you already have purchased the perpetual 3.x license for the product. You DO NOT need ...
Issues with login or authentication (Microsoft or Google)? Try this.
We fully support modern authentication (OAuth) with both Microsoft (Office365 Exchange, Outlook IMAP) and Google (IMAP) based accounts. The latest build fixes common auth issues: ...
Contact 2Checkout (now Verifone) for billing questions
Please go here for any invoicing, subscription, billing or payment questions: https://www.2co.com/#contactUs
The Autodiscover service couldn't be located or Office365/Exchange connection issues
If you see this error when trying to connect to Exchange, it likely means that either the username/password combination is incorrect or the EWS service could not be discovered. If you've already verified the username/password are correct, then ...
Office365/Exchange connection failed login, username/password incorrect or Autodiscover service couldn't be located.
If you are connecting to Office365, then first ensure that you are using the correct settings and are not using IMAP to connect. Latest build (new build but same version v3.2): Make sure you are on the latest build as it often contains fixes for ...
Exchange Office365 Auth - Custom client authentication configuration
By default, Mail Attachment Downloader uses a public client ID and delegated authentication to authenticate with Microsoft's Office 365. If you are having login issues, we would first recommend troubleshooting using the following articles: Login ...
Office365 or Outlook permissions
Access to Office365 or Outlook.com requires the use of Exchange Web Services (or EWS). This is the service that Mail Attachment Downloader connects to. The program uses secure modern authentication (OAuth 2) to connect to Microsoft servers. Once ...
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