Attachment related
How do I re-download the same attachments?
If you you want to re-download the same attachments that the program had already downloaded in the past, choose Search tab -> Check In -> All mail. Make sure you check the "Overwrite" checkbox.
Troubleshoot: Attachment problems or issues -- send us logs
Before contacting support, it is important that you follow these three steps and provide the following information: Version and build of the program you are on Brief problem description Steps to reproduce the issue and if it is intermittent or ...
Some attachments not downloading with Gmail
Some attachments are inlined, check the 'Inline attachments' checkbox in the 'Search' tab. Also, a format of attached files that is sent by Outlook (TNEF) is not supported if your mail server does not convert them. These will be ignored by the ...
PRO: Find which rules matched for which emails using Rule Tracing
Troubleshoot rule filters and check for problems in filter setup If you have the latest PRO build and you want to understand how rules are run (when not running as a service, but from within the program's connect and download), then you can use the ...