License related
Migrating license from one system to another
Full uninstallation of the program on one system and installing it and re-activating the license on another should work for all programs on Gearmage. For specific products, see instructions below: Mail Attachment Downloader PRO Client or PRO Server ...
License cannot be activated as license could not be validated with the license server
Step-1: First check the issue is not due to TLS 1.2 connectivity https://gearmage.zohodesk.com/portal/en/kb/articles/license-validation-failures-or-lost-or-license-activation-problems-when-moving-systems Step-2: Check proxy settings You may be behind ...
PRO Client vs Server license
The PRO Client software will NOT run on a Windows Server edition of the Operating System. To run on a Windows Server, get the PRO Server license. The PRO Server license works on all editions of Windows including Windows Server and Client. The PRO ...
Installing a support extension license
If you haven't bought the support extension already from our site, instructions to purchase are available here: https://gearmage.zohodesk.com/portal/en/kb/articles/purchase-link-for-v3-x-product-support-extensions-non-subscription Once you have made ...
License validation failures or lost or license activation problems when moving systems
We have had recent reports that some customers have had license validation issues (various different cases). If this is a case where you are moving a license, as long as you completely uninstall (recommended) or stop using the software on the old ...