General
Where are settings stored and how do I backup those settings?
Mail Attachment Downloader PRO Client or PRO Server Manual settings copy: All settings are usually stored in the %AppData%\MAD folder (open this in explorer or if you used command line args to specify a different folder, in that folder). If ...
Downgrading from v3.3 to v3.2
If for some reason, you want to downgrade from v3.3 to v3.2, please contact support@gearmage.com. v3.3 requires a migration of any configuration to a newer format and has many enhancements and critical fixes (including security-related fixes).
Why is Selected Folders grayed out?
Some mail servers only support the POP3 mail server protocol. The POP3 protocol inherently does not support folders whereas the IMAP protocol does. To overcome this, first, make sure that your mail server supports IMAP and then change the protocol in ...
Why does it download all my mail?
The program identifies new mail based on when it last succesfully downloaded attachments. So when you run it for the first time, since no attachments have been downloaded yet, it will download all mail attachments in your email inbox after which it ...
How do I download from a given date?
If you don't want to wait to download all email attachments the first time, set the 'start date'from which you want to download your attachments in the Search tab. Leave the 'end date' unchecked to indicate that there is no end date.
I see [THROTTLED] in the Status, what is that?
Some email providers like Gmail will end up throttling your connection if we end up processing too many requests for a given email account. To work around this, the program will back-off on the downloads for a certain period of time before resuming ...
Security with Mail Attachment Downloader
Support for TLS The program supports TLS over IMAP and POP3 for transport security when connecting to a mail server. Only connections presenting valid certificates are accepted. This is turned on by default for most common mail servers and you can ...
I received the "Google Account: sign-in attempt blocked" email?
The program tries to log you in with your supplied password. Google has enabled higher security by default now, so when the program tries to connect with the password you supplied, Google will deny the login attempt even though your password may be ...
Settings or default email account are not being saved upon program start
Sometimes, due to your OS group policy settings, access to some key locations that this program uses is not accessible. This causes the program to not correctly record its settings. For example, the program should remember the last email account that ...
PRO and PRO Server settings folder location and permissions failure or problems
First, please re-download and re-install the latest PRO Server version from the download link in your PRO or PRO Server license email. This new build (same version v3.x+ but newer build) has a few new buttons to locate your settings folder. All your ...
Upgrade from PRO to PRO Server or install PRO Server over the PRO version
You may install the new PRO Server application (refer to the download link with your PRO Server license) over the PRO application on the same machine. All your global rule filters and settings are preserved when doing this upgrade. IMPORTANT: Please ...
Save emails to magic folders or hard drive
Saving specific emails to specific magic folders or your hard drive has never been easier. Try our FREE version first for personal or trial use. It only downloads attachments (not the entire email) and also only allowed you to save attachments in a ...
Csv or Excel to a database
Ever have a need to get reports / data from a CSV or Excel file into a database table? If you receive many csv or excels typically via email (usually reports, invoices etc., you may need more automation/development to save that data into a database. ...
Save emails with attachments as PDF, TIFF, DOCX and many more
Saving emails to PDF or multi-page TIFF or over 50+ other formats has never been easier. Mail Attachment Downloader PRO Server lets you download not just attachments but email bodies as well. What's more? The PRO Server offers more powerful features ...
Integrate document management system or content management systems with email
With advanced functionality offered by Mail Attachment Downloader PRO Server, be confident that you can take email data from many different sources (IMAP, POP3, Exchange and many more) and craft rules to get them to import it into your content ...
PRO Server multiple admins
If you run the program with the --help it will provide you with some options. These options will help you run the PRO Server with multiple admin support. Create a batch file to run MailAttachmentDownloader.exe with some options In the batch file ...
Lost settings help
All the settings (rules etc.) are stored in this folder: %AppData%\MAD. You can open this folder in explorer (open explorer and just copy paste that location into the address bar and click enter). All the files inside this is what describes the ...
Logging Quantity -- verbose vs non-verbose logging
Logging quantity is controlled by the verbose logging checkbox in the Logs tab in the program. Anytime this setting is changed you MUST uninstall and reinstall the service using the service tab in the program. By default verbose logging will not ...
Latest PRO Client and PRO Server builds (how to get them)
How do I get the latest build? To get the latest build: IMPORTANT: If using the PRO Server version, ensure that the service is uninstalled fully from within the program's Service tab (this is IMPORTANT to ensure proper installation and upgrades). ...
Need help from GearMage support? Speed up the support response by following these easy tips...
Before you submit any support ticket, please make sure you are on the latest build (version may still say eg. 3.x+ but the build is often newer). Being on the latest build provides many benefits and fixes that would help speed up your support ...
Purchase link for product/support extensions (non-subscription)
These are the steps you must take to purchase support extensions. Prerequisites: These are the instructions to get premium support and be eligible for upgrades if you already have purchased the perpetual 3.x license for the product. You DO NOT need ...
Contact 2Checkout (now Verifone) for billing questions
Please go here for any invoicing, subscription, billing or payment questions: https://www.2co.com/#contactUs